terms-and-condition-banner-img

Complaints Policy

Unhappy with us?

We want to know.

We pride ourselves on giving you the best care and advice possible.

So if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.

How to make a complaint

The first thing to do is to talk to our customer care team.

You can:

You can drop us a message or an email any time you like. We aim to respond to everyone inside one working day.

Or, if you prefer to write to us, our address is:

EVEADAM HEALTH PTY. LTD
SUITE 2 BAYSWATER ROAD,
POTTS POINT,
NSW 2011

You can also ask to be sent our complaints policy in full, and this has everything you need to know about how we handle complaints.

What if we can’t fix it?

Any complaint you have, we’ll try to resolve with you directly.

But if we can’t, or you still aren’t happy with the solution we suggest, you can make an official complaint by contacting the Australian Health Practitioner Regulation Agency.

If you haven’t used our service but want to raise a concern, you can do that here.

Let’s help you choose better.

Tell us what you’re looking for
Back to the top
Popular searches:
Sildenafil Tadalafil Viagra Contraception Saxenda Estradot

Suggest a treatment

If there’s a particular treatment or condition you’re looking for, tell us and we’ll look into it for you.

We may email you about the problem, but you can opt out of these communications any time you like.
treatment-popup-icon

This treatment category isn't suitable for the gender you have selected.

If you made a mistake on the gender selection, you can amend this by pressing 'Cancel' below and changing your gender. If you entered the correct gender but made a mistake on the treatment category selection, you can choose a different category by pressing 'Choose other treatment' below.

Cancel
Choose another treatment
treatment-popup-icon

Treatment under review

You have recently requested a change to your treatment plan which is under review.

We'll let you know once our clinician has reviewed your request.

Go to my account
Have a question?
treatment-popup-icon

You have treatments waiting

Our prescriber has already made treatment suggestions for you

You can view and select an option from your account.

View treatment options
Have a question?
treatment-popup-icon

Treatment under review

You already have treatment for under review.

You have a consultation being reviewed. Our prescriber will contact you soon.

Go to my account
Have a question?
treatment-popup-icon

You've got treatment for this.

You already have an active treatment plan for . Here's what you've got. You can make changes to this in your account.
  • treatment
    Delivered
    Next date
Edit treatment
Have a question?
treatment-popup-icon

You've got this on pause.

You already have a treatment plan for on pause. You can restart or make changes to this from your account.

  • Product Image
    Delivered
    Next date
Go to my account
Go back
Have a question?

Ask or suggest something.

Submit your question here, or tell us if you’ve found an issue on our site.

We may email you about your query, but you can opt out of these communications any time you like.
4.8

Our average rating based on 3295 reviews.

Tell us about a problem

I accept the terms of use.
We may email you about the problem, but you can opt out of these communications any time you like.

What did you like about it?

What didn't you like about it?

  • Filter
  • Thanks.

We’ll get back to you very soon. We aim to respond to all queries in one working day.

  • Great.

You’re signed up to our newsletter. Keep an eye on your inbox for our latest update.

news-letter

Sign up to our newsletter for all the latest on and more.

By clicking 'Subscribe now' you're agreeing to our Privacy Policy.