Complaints Policy

Unhappy with us?

We want to know.

We pride ourselves on giving you the best care and advice possible.

So if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.

How to make a complaint

The first thing to do is to talk to our customer care team.

You can:

You can drop us a message or an email any time you like. We aim to respond to everyone inside one working day.

Or, if you prefer to write to us, our address is:

NSW 2011

You can also ask to be sent our complaints policy in full, and this has everything you need to know about how we handle complaints.

What if we can’t fix it?

Any complaint you have, we’ll try to resolve with you directly.

But if we can’t, or you still aren’t happy with the solution we suggest, you can make an official complaint by contacting the Australian Health Practitioner Regulation Agency.

If you haven’t used our service but want to raise a concern, you can do that here.

Suggest a treatment

If there’s a particular treatment or condition you’re looking for, tell us and we’ll look into it for you.

Ask or suggest something.

Submit your question here, or tell us if you’ve found an issue on our site.

We may email you about your query, but you can opt out of these communications any time you like.

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We’ll get back to you very soon. We aim to respond to all queries in one working day.

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